Benefits of CRM Software

Posted August 3, 2021

What is CRM Software and its Benefits?

CRM SOFTWARE:

CRM (Customer Relationship Management) Software, that helps to manage business operations, track and organize the client’s requirements and follow-ups. Our CRM Software can helps to store customer records such as how long a customer has been with your business, purchase records, and notes on sales interactions, which you can use to optimize your sales and marketing processes and improve customer service across your organization.

Right1CRM software provides sales and marketing teams with a set of tools to manage the entire sales and marketing funnel, from lead qualification to opportunity management, forecasting, and deal closure. It enables customer service teams to manage customer requests and automate service operations by following pre-defined processes for customer care excellence.

RIGHT1CRM LETS YOU BETTER IN IDENTIFYING A SALES LEAD WITH LEAD TRACKING AND OTHER TOOLS THAT OFFER VISIBILITY ON ALL AVAILABLE SALES OPPORTUNITIES.

Right1CRM is segmented into two types

Sales CRM

A Sales CRM lets you better identifying a sales lead with lead tracking and other tools that offer visibility on all available sales opportunities. Sales CRM is the Customer Relationship Management system to maintain Sales & Enquiry details such as Lead / Enquiry Management, scheduling Follow up & Quotation Management and Real-Time Sales & Enquiry Status Report.

Service CRM

A Support CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

Service CRM is the Customer Relationship Management system to maintain records of products received from clients for services. Service GRN, Spare Parts & Inventory Management, Client & Service details, Service Reports & Other options

Benefits of CRM Software?

Better Customer Service

Right1CRM Software manages all of your contacts and gathers important customer information like purchase records and previous orders and makes it easily accessible to anyone in your company who needs it. This ensures that your employees have all they need to know about the customer at their fingertips and can provide a better customer experience

Increased Sales & Better ROI

Our Software has various options to manage your leads & enquiries, the customer relationship management software notifies your upcoming scheduled follow-ups and quotation management. You can easily manage customer details and their sales enquiries on a single platform. A CRM helps you establish a step-by-step sales process that your employees can rely on every time and that you can easily tweak as issues arise.

Improved Customer Retention

Right1CRM helps you maintain great relationships with customers, by treating each and every one individually, not forgetting about them, and being there when they need you. CRM system is a powerful tool to strengthen your bond with your customers, as it will build deeper trust with your contacts since their personal information is going to be handled securely and professionally.

Centralized Database & Data Privacy

The main benefit of CRM here is that it will save you a lot of time and effort. A CRM system can help you obtain and document your contacts’ permission to store and use their personal details (consents), send automatic notifications to all new contacts informing that you would like to store their data.

Accurate Sales Forecasting

With any business operation, you need to be able to review your past performance and strategically plan for the future. Using the automated sales reports in CRM software, you can identify key trends and get an idea of what to expect from your future sales cycle performance, while adjusting your goals and metrics to suit those projections.

Real-Time Sales Report

Your team can easily collect and organize data about prospective and current customers using the Right1CRM software’s dashboard and reporting features, also, you can get all the other enquiry related reports within a few seconds.

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Millennia Group

Millennia Group expertise of 32-year experiences in Business & Office Automation solutions technology knowledge, we developed Technology, Solutions, Products, and Support in single umbrella to cater to customer needs by the understanding of series of client requirements, Our Approaches is towards Productivity improvement.